Refund policy

Returns & Refunds

We hope you love your artwork and that it brings something meaningful into your home. Because each piece is made to order specifically for you, we are unable to accept returns or exchanges for change of mind, incorrect size selections, or other customer ordering errors.

Please review your selected artwork, size, and frame option carefully before placing your order.

Damaged or Defective Orders

If your artwork arrives damaged, defective, or with a printing error, please contact us within 7 days of delivery at hello@chosenbyhim.com.

Please include:

Your order number
A brief description of the issue
Clear photos of the damaged or defective item
Photos of the packaging, if the package was damaged in transit

Once the issue has been reviewed and approved, we will gladly arrange a replacement at no additional cost to you. If a replacement cannot be provided, a refund may be issued to your original payment method.

Please do not return a damaged item unless we specifically ask you to do so.

Incorrect Items

If you receive the wrong artwork, size, or frame option due to an error on our end, please contact us within 7 days of delivery. We will work with you to make it right at no additional cost.

Order Changes & Cancellations

Because our artwork is made to order, production may begin shortly after an order is placed.

If you need to change or cancel your order, please contact us as soon as possible at hello@chosenbyhim.com. We cannot guarantee that changes or cancellations can be made once production has begun.

Non-Returnable Items

We are unable to accept returns or exchanges for:

Made-to-order artwork
Incorrect sizes or frame options selected by the customer
Change-of-mind purchases
Items that have been used, altered, or damaged after delivery
Gift cards
Personalized or custom products

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or card provider to process and post the refund.

Shipping charges are non-refundable unless the order arrived damaged, defective, incorrect, or a refund is otherwise required by applicable law.

Lost or Missing Packages

If your tracking information shows that your package has not arrived or appears to be lost in transit, please contact us at hello@chosenbyhim.com so we can review the shipment and help determine the next steps.

If an order is returned because an incorrect or incomplete shipping address was provided at checkout, additional shipping charges may apply to resend the order.